Privacy Policy

1. Information Collected

When you submit the booking form on this website, the following information is collected:

• First and last name
• Email address
• Time zone and the general session times that work best for you
• The session or program option you select on the form
• Optional information you choose to share about your wellness interests or what brought you to this site
• How you heard about Support The Root
• Your acknowledgment of the Terms and Conditions, Privacy Policy, and Disclaimer, together with the version acknowledged and the date and time of submission
• Standard marketing attribution parameters, such as the source link that brought you to this site, when they are present in the page address

When you submit the contact form, your name, email address, the topic of your question, and your message are collected. Information submitted through the contact form may be used to respond to your inquiry, maintain appropriate business records, protect the security and integrity of the website and practice, and address applicable legal, insurance, or dispute-resolution needs.

Squarespace may automatically process technical and usage information, including your IP address, browser, device, pages visited, referral source, approximate location, and identifiers associated with cookies or similar technologies. Support The Root uses this information for website operation, security, and traffic analysis.

2. Health and Wellness Information

When you complete Your Health Story or participate in coaching, you may provide health and wellness information. This information is collected and stored within Practice Better under its security practices and is never sold or shared for marketing. Support The Root may use that information to assess whether coaching remains appropriate, prepare for and provide services, administer the coaching relationship, and meet applicable legal, insurance, security, and dispute-resolution needs. Support The Root is not a HIPAA-covered entity and does not represent that you receive rights under HIPAA through the coaching relationship. Complete confidentiality terms are stated in the agreement governing the applicable service.

3. How Your Information Is Used

Information submitted through the booking form is used solely to:

• Review and respond to your request for the selected service
• Determine whether the requested service appears appropriate within the scope of Support The Root
• Schedule and confirm services
• Communicate with you about your request or coaching engagement
• Understand referral sources and website effectiveness
• Send marketing communications only when you separately choose to receive them

Your information is never sold, rented, or shared with third parties for marketing purposes. It is not used to send unsolicited communications.

4. Newsletter and Email Communications

If you subscribe to the Tended newsletter, your email address is stored through MailerLite and used only to send the newsletter you requested. You may unsubscribe at any time using the link included in every email. Subscribing is optional and separate from the booking form.

5. Third-Party Services

This website and practice use the following third-party services, each operating under its own privacy policy:

• Squarespace: website hosting and analytics
• Formspree: booking form and contact form submission processing
• MailerLite: newsletter delivery
• Practice Better: a third-party practice-management platform operating under its own terms, privacy policy, and security practices, used for sessions, scheduling, document delivery, messaging, session access, and payment processing. Payments are processed through Stripe as Practice Better’s payment processor.
• Google Fonts: web font delivery (typography rendering)

Support The Root does not control or guarantee the data practices of these platforms. You are encouraged to review their respective privacy policies.

6. Cookies

This website uses necessary cookies for site functionality and may use analytics or performance cookies to understand website traffic and use. These technologies may assign unique identifiers and collect information such as browser type, device information, pages visited, referral source, and IP address. You may manage non-essential cookies through the cookie banner on this website, where available, or through your browser settings.

7. Affiliate Disclosure

Support The Root holds no affiliate, sponsorship, ambassador, or commission relationships of any kind. This website contains no affiliate links, places no affiliate or advertising cookies, and earns no commission from anything referenced on it. If any affiliate relationship is introduced in the future, it will be disclosed clearly on this page and at the point of recommendation, in compliance with Federal Trade Commission requirements.

8. Data Retention

Website form information is retained only as long as reasonably necessary for the purposes for which it was collected and for applicable legal, tax, insurance, security, and dispute-resolution needs. Third-party providers retain and delete information under their own policies. You may request deletion of information maintained by Support The Root through the contact form, subject to identity verification, applicable law, platform limitations, and records Support The Root reasonably needs to retain.

9. Data Security and Breach Notification

Support The Root takes reasonable steps to protect your personal information, including using third-party services that operate under their own security practices and contractual obligations. However, no method of transmission over the internet or electronic storage is fully secure.

If Support The Root becomes aware of a security incident affecting personal information, it will investigate and provide any notice required by applicable law. Support The Root may rely on information provided by its service providers when responding to an incident and remains responsible for obligations that cannot lawfully be limited.

10. Children

This website and all coaching services are intended for adults 18 years of age and older. No information is knowingly collected from anyone under the age of 18.

11. Jurisdiction and Intended Audience

Support The Root, LLC, is a Michigan-based health and wellness coaching practice operating under the laws of the United States and the State of Michigan. This website and all coaching services are intended for use by adults located in the United States. Health coaching across international borders involves regulatory, professional, and operational considerations that this practice is not currently structured to address. For this reason, services are offered to individuals located in the United States only.

This website and the services of Support The Root are directed to adults in the United States. Support The Root does not target, market, or offer coaching services to individuals located outside the United States. If you access this website from outside the United States, you understand that information you provide may be transferred to and processed in the United States.

12. Your Choices and Requests

You may request access to, correction of, or deletion of personal information maintained by Support The Root. You may also unsubscribe from marketing communications at any time using the link included in every email.

Requests are subject to identity verification, applicable law, platform availability, and records Support The Root reasonably needs to retain. To make a request, use the contact form.

13. Changes to This Policy

This Privacy Policy may be updated from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website following any update constitutes acceptance of the revised policy.

14. Contact

Questions about this Privacy Policy may be directed through the contact form. This Privacy Policy works alongside the Disclaimer and the Terms and Conditions. Please review those documents for the full scope-of-practice declarations and the terms governing your use of this website.